Chief Land Registrar's Report

Telephone Services

Telephone Services are a popular alternative to postal and online services for the delivery of preliminary services applications. Our Telephone Services received an average of 13,000 calls per day, with average call duration of 117 seconds.

We opened our ninth Telephone Service Centre in Swansea. This enables an extra 14 telephone agents to handle about 1,200 calls per day, increasing our call answering capacity by approximately 10%.