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Y Gofrestrfa Tir Uniongyrchol

 

Customer Service and Operations

Human Resources

Everyone working for Land Registry has a part to play in the successful achievement of our objectives. Our people have performed exceptionally well this past year. They all deserve to take their share of the credit for our achievements.

Their unique skills and expertise in the field of land registration have continued to deliver the highest standards of customer service. These skills will provide the cornerstone for success in meeting the challenges ahead of us.

 
Key Achievements
Results and Dividends
10-Year Strategic Plan and Objectives
-Achievement of Key Performance Targets
Customer Service and Operations
-Speed and accuracy
-Customer satisfaction
-Extended hours of service
-Telephone services
-Charter Mark
-Public reporting and accountability
Service First
-Standards of service
-Open and full information
-Consultation and involvement
-Accessibility and the promotion of choice
-Welsh language service
-Putting things right
-Independent Complaints Reviewer
-Parliamentary Commissioner for Administration (Ombudsman)
-Indemnity
-Mapping
-Land Registry Property Gazetteer
-Project Acacia
Information Systems
Communications and Marketing
-Marketing and Communication Group
Finance
-Efficiency
-Memorandum of Understanding
Human Resources
Land Charges and Agricultural Credits