Customer Service and Operations

Parliamentary Commissioner for Administration (Ombudsman)

The Ombudsman issued two reports relating to complaints against Land Registry. In both cases the Ombudsman found that Land Registry had been responsible for shortcomings in its administrative handling of problems arising from errors in title plans. The Chief Land Registrar apologised for the failings and agreed to make appropriate contributions to the costs incurred by the complainants. In one of the cases the Chief Land Registrar also offered a consolatory payment of £250 in recognition of the distress the complainants had experienced. In both cases, the Ombudsman regarded the outcome as satisfactory.