Customer Service and Operations
Standards of service
Our targets and achievements are published each year in our Annual
Report and Accounts, displayed in Customer Information Centres and provided
to Practitioners' advisory committees. Speed of service results
are issued quarterly to the legal press and institutions. Performance
against targets is published on our website and in our customer newsletter,
The Landnet. Our 10-Year Strategic Plan and our annual business plan
contain full details of our Key Performance Targets and are published
on the website. The online annual business plan is updated each month
with our current performance against these targets and wider business
performance measures.
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