Results and Dividends

This is the tenth year as a Trading Fund, and the eleventh year in which the accounts have been produced using accruals accounting principles and practices.

Fee income for the year - £415.326 million (up from £342.849 million in 2001-02) of which £9.149 million (up from £7.953 million in 2001-02) related to Land Charges and Agricultural Credits.
Surplus for the year - £97.941 million (up from £58.218 million in 2001-02).
Dividend of £22.312 million (up from £18.102 million in 2001-02) for the financial year ended 31 March 2002-03 is payable to the Consolidated Fund. The dividend is based on a 6% return on average capital employed.

Key Achievements
Results and Dividends
10-Year Strategic Plan and Objectives
-	Achievement of Key Performance Targets
Customer Service and Operations
-	Speed and accuracy
-	Customer satisfaction
-	Extended hours of service
-	Telephone services
-	Charter Mark
-	Public reporting and accountability
Service First
-	Standards of service
-	Open and full information
-	Consultation and involvement
-	Accessibility and the promotion of choice
-	Welsh language service
-	Putting things right
-	Independent Complaints Reviewer
-	Parliamentary Commissioner for Administration (Ombudsman)
-	Indemnity
-	Mapping
-	Land Registry Property Gazetteer
-	Project Acacia
Information Systems
Communications and Marketing
-	Marketing and Communication Group
Finance
-	Efficiency
-	Memorandum of Understanding
Human Resources
Land Charges and Agricultural Credits