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About Land Registry Direct

Why become a Land Registry Direct User?  

As a user of Land Registry Direct you will have instant on-line access to more than 19 million registers of title covering the great majority of properties in England and Wales. Viewing registers of title by Land Registry Direct is a simple, quick and inexpensive way of obtaining register information for conveyancing and property information purposes.

As a user of Land Registry Direct you will also be able to:

• Save time and money by using the on-line system to deliver applications for a range of other Land Registry services formerly requested by post

• Obtain results on-line for Searches of Whole with Priority and Land Charges Searches (Private Individuals and Limited companies)

At what times is the service available?

The hours of access to the Land Registry Direct service are currently:

Monday-Friday 07:00 - 22:00 hrs (excluding Bank holidays)

Saturday 07:00 - 17:00 hrs

Please note that on Saturdays, details of some applications will be held and dealt with on the next working day.

Is Land Registry Direct Secure?

Land Registry Direct has been set up with integral controls and security features to confine the use of authorised facilities to authorised customers. The controls are sufficient, effective and simple to maintain. Each person within a company which is registered to use the Land Registry Direct Service will be allocated a unique identifier (User ID) which the Land Registry will use to verify each customer's access to ensure the highest levels of security. Each customer will be prompted to enter their User ID and some security details each time they connect to the service. 

At the customer end it will be the customer’s responsibility to decide which of the company’s staff should use the system and to control access to the designated terminals at their location. The Land Registry reserves the right to terminate facilities if it appears that the service is being misused. 

It is a security requirement for this service that each individual who requires access to Land Registry Direct must have a unique User ID and password of their own. It breaches the  Conditions of Use to share a User ID and password or to allow another person to access the service via a User ID of someone who has left the company. Generic User IDs are not permitted.

What will it cost me to use Land Registry Direct?

User IDs are free of charge. The Land Registry will make no charge for setting up, amending or cancelling User Ids

Customers will be charged the statutory fee for all transactions entered at their location. Fees will automatically be debited to their Land Registry Credit Account, which is billed monthly. In many cases the fees for information obtained through the service are less than by post or telephone. Please also see Services and Fees.

What hardware and software will I need? 

Access to the Internet. The Land Registry Direct service is accessed via the Internet, through your own service provider. When your application to join the service has been processed, you will be provided with details of how to access the service. 

Microsoft Internet Explorer 5.5 or above installed on the PC. We are investigating access through other browsers for some time in the future. If you wish to view title plans and scanned documents, you will need to download the viewer software (free of charge) from the Miscellaneous Services menu within the Land Registry Direct service.

What support facilities will be provided for customers?  

Users will be able to telephone a centralised Help Desk. If it is not possible to resolve a problem immediately, it will be passed on to specialists who will respond promptly.  

How do I get further Information?

More information can be obtained from:

Land Registry Direct
Touthill Close
City Road
Peterborough
PE1 1XN
Telephone: 0870 0100299
DX 12598 Peterborough 4
Email admin@landregistrydirect.gov.uk

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